This study investigates the effect of Total Quality Management (TQM) on organizational performance in Nigeria, emphasizing its role in enhancing productivity, customer satisfaction, profitability, and growth. Using a cross-sectional survey design, the research targeted management staff from 10 organizations selected from South-West and South-South geopolitical zone of Nigeria implementing TQM, with estimated population of 520 Management staff and simple random sampling was used to select a sample size of 130. Data were analyzed using factor analysis and one-sample t-test. The findings revealed that TQM implementation significantly improves organizational performance by fostering productivity, customer satisfaction, profitability, and organizational growth. To achieve sustainable organizational performance, Nigerian organizations should integrate TQM into their strategic frameworks by fostering a culture of quality, prioritizing customer-centric approaches, and implementing continuous process improvement with regular staff training and performance monitoring.
Total Quality Management, Organisational Performance, Profitability, Customer Satisfaction
International Journal of Trend in Scientific Research and Development - IJTSRD having
online ISSN 2456-6470. IJTSRD is a leading Open Access, Peer-Reviewed International
Journal which provides rapid publication of your research articles and aims to promote
the theory and practice along with knowledge sharing between researchers, developers,
engineers, students, and practitioners working in and around the world in many areas
like Sciences, Technology, Innovation, Engineering, Agriculture, Management and
many more and it is recommended by all Universities, review articles and short communications
in all subjects. IJTSRD running an International Journal who are proving quality
publication of peer reviewed and refereed international journals from diverse fields
that emphasizes new research, development and their applications. IJTSRD provides
an online access to exchange your research work, technical notes & surveying results
among professionals throughout the world in e-journals. IJTSRD is a fastest growing
and dynamic professional organization. The aim of this organization is to provide
access not only to world class research resources, but through its professionals
aim to bring in a significant transformation in the real of open access journals
and online publishing.